Tel. +52 (01) 715 15 700 56 | 715 157 0056

FAQ

Frequently Asked Questions

What does the package include?

The packages we handle are per person (rates aquí). Incluye:
• Accommodation
• Breakfast, lunch and dinner
• Access to the reserve (hot springs, waterfalls and caves)
• Activities included (Friday: Night Safari, Saturday: guided tour at 11:00 am, bonfire and Sunday: Gaia Walk). More activities here.

How are the rooms?

The rooms are simple, decorated with Michoacan handicrafts. Some have two double beds and others are king size, all of them have a view of the gardens. The rooms maintain the style of the fifties and the bathrooms are all remodeled. We do not have televisions in the rooms, for that reason we have designed spaces of coexistence and reflection in the open air. The real attraction of Agua Blanca is nature.

What is the weather like?

We are fortunate to have a sub tropical micro-climate: the whole year averages 24 degrees Celsius. There is no need for air conditioning or heaters. The exuberant gardens and nearby reserve exhibit the good weather.

What are the arrival and departure times?

You can enter the room at 2:00 p.m. and it must be delivered at 1:00 p.m. on the day of departure. If you want to arrive a little earlier to start using the facilities, you can store your bags in the living room.

Are the hot springs hot?

The pools have thermal mineral waters. The water comes out at 32 degrees Celsius, which is not hot, but warm and conforting. The minerals are therapeutic with many benefits. ((more details of the waters here).

Is there WiFi?

Yes, we have high speed internet, however we promote the disconnection to appreciate nature. We encourage the use of cell phones to be minimized and we invite you not to listen to music in the dining room, pool area and outside the rooms.

Are we Pet Friendly?

At the moment we are not accepting pets. We are working on a space where our guest’s pets can live during their stay.

Is there restaurant service?

We have a dining room with fixed hours of food to respect our employees time. For 20 people or more we offer buffet meals, and if not, we have breakfast and dinner menus and lunch s a fixed menu, always with a vegetarian alternative. The food is homemade style, with local ingredients and from our own gardens.

How do I get to Agua Blanca?

Either by public transportation or by car, aquí you can download directions on how to get here, or by entering “Hotel Agua Blanca” on Google Maps or Waze.

Is there a camping area?

We have a great place to camp. It is possible that the use of the pools and dining room are subject to certain hours or availability at the moment of hiring the camping package. For groups of more than 10 people, camping is allowed only during the week.